Customer Survey

Your opinion is important to us!

McDougall Energy has been committed to providing a safe environment for our customers and employees during this time while continuing to provide essential services to our customers. We are closely monitoring the COVID-19 situation as it unfolds and continue to take the health and safety of our staff, customers, visitors, and suppliers very seriously.

As a valued customer, your opinions are important to us. We want to make sure we reengage our sales field presence appropriately and respectfully when visiting our clients. Some steps we have taken to ensure your safety include:

  • No visits without appointments
  • Screening every client before meetings by asking health and travel-related questions recommended by public health organizations
  • Maintaining a safe distance (> 2m) at all times
  • Wearing approved personal protective equipment
  • Proper hygiene and sanitization
  • Avoiding handshakes
  • Refusing any offer of food or drink
  • Limiting the sharing of material
  • Wearing an approved facemask

Please complete the following survey, which should take less than five minutes. Your feedback will help us determine the best ways to reengage our sales field presence appropriately, respectfully, and with the flexibility to adapt to change.


In-Person Meetings

All face to face meetings will adhere to health and safety protocols with PPE and physical distancing.

Awareness of Online Communication Tools

myAccount customer portal and

myAccount customer portal allows businesses to access their invoices, statements, delivery notices and to order fuel online 24/7 anytime, anywhere.

Virtual Sales Presentations

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