Frequently Asked Questions
1. How do I get started?
Just fill out the 2-Step form with your contact information and your friend’s contact information and we will do the rest. It is that simple.
2. What cities do you operate in?
McDougall Energy provides service to customers in more than 600 communities throughout Ontario. We have local offices and/or local sales teams in the following cities:
- Greater Toronto Area/Hamilton
- North Bay/Sudbury
- Owen Sound
- Sault Ste. Marie/North Shore/Blind River
- St. Catharines
- St. George
3. What type of home heating products does McDougall Energy deliver?
McDougall Energy proudly offers top quality Esso home heating oil and versatile propane for your home comfort needs. Propane is only available in some regions. Contact us toll-free at 1-800-461-0512 for details on where propane is available.
4. What are the rewards?
If you are part of the McDougall Energy Automatic Home Heating Oil or Propane program you are eligible to refer a friend. When the friend you refer consumes 1,000 litres of fuel both you and your friend will receive a credit for 200 litres of fuel free of charge.
5. What do I need to do to become eligible for this program?
The new customer must use a minimum of 1,000 litres per year to participate. Both the referring customer and the new customer need to be enrolled in our Automatic Delivery Program. The new customer could not have been a McDougall Energy customer within the past 12 months. See Terms and Conditions for the complete details.
Learn more about our Automatic Delivery Program.
6. What should my friend do when he/she is referred?
When your friend is referred he or she can expect a call from either one of our many qualified Territory Managers or our Inside Sales Representative. If your friend has any questions about the offer or about McDougall Energy we can answer their questions and guide him or her through the signup process.
7. How will I receive my rewards?
Once the friend you refer uses 1,000 litres of fuel both you and your friend will receive a credit on your next fill for 200 litres.
8. If I refer a friend, when will I see the Refer a Friend Credit on my account?
When the friend you refer uses 1,000 litres of fuel; both your next order and the order of the friend you referred will be credited with 200 litres of free fuel on the next statement.
9. I have not received my reward! Who do I contact about this?
If you have not received your reward or are interested in any of the other offers that are available from McDougall Energy feel free to contact our friendly Home Account Managers at 1-800-461-0512