Billing

McDougall Energy is committed to providing customers with clear and transparent billing. To help you better understand our billing cycles and invoicing procedures, we have created a detailed guide to assist you in managing your payments and expenses effectively.

Invoices

After each delivery of a product or service, McDougall Energy will issue an invoice for the specified address and the product or service associated with the order. Customers receiving multiple deliveries or products will receive multiple invoices, each requiring payment to settle the account.

How to Read Your Invoice

Payment Options

To pay an invoice, customers may use any of the following payment options:

Electronic Fund Transfer (EFT)
Online Banking
Credit Card*
Pre-authorized Payments
Cheque: Made payable to McDougall Energy Inc. and mailed to:
McDougall Energy
Station Tower
421 Bay Street Unit 3
Sault Ste. Marie, ON P6A 1X3

*Some restrictions apply. Contact the Credit department for more information.

Statements

At the end of each month, McDougall Energy will issue a statement to customers who have an unpaid balance on their account. The statement outlines all unpaid invoices and unapplied payments or credit memos.

Customers taking advantage of McDougall Energy’s Equal Budget Billing Program will receive a supplemental Customer Statement for their Equal Budget Billing account. The annual renewal details and payment amount will be included in this statement. The Equal Budget Billing Program runs annually from September to June.

How to Read Your Statement

How to Read Your Invoice

Understanding the key components of your invoice can help you manage your expenses and upcoming payments. Below, we have outlined the key components of a McDougall Energy invoice. Please note: some invoices may vary. For billing inquiries, please contact the Credit Department at 1 (877) 849-2588.

Understanding the Key Components of Your Invoice

1. Header Information

The top of the invoice typically contains the following details:

Reference Number/Invoice Number: A unique identification number for the invoice.
Invoice Date: The date when the invoice was issued.
Due Date: The deadline for payment.
Customer ID: A unique identification number for the customer
Currency: The type of currency required for payment.
HST#: McDougall Energy’s HST number.
Vendor Information: The name, address, and contact details of the service provider or seller.

2. Billing and Shipping Information

3. Reference and Terms

4. Order Items

This section provides a breakdown of the products or services included in the invoice:

NO.: Item number in order
Product: Product code associated with each item in your order.
Description: A detailed description of each product or service provided.
Quantity: The number of units of each product or service.
UOM: The unit of measure used for each product or service.
Unit Price: The cost per unit of each product or service.
Total Price: The total cost for each line item, calculated by multiplying the quantity by the unit price.

Optional Line Items
Some invoices may include optional charges or additional information:

Discounts: Any discounts applied to the total amount.
Taxes: Applicable taxes such as Federal Carbon Tax or other provincial or federal taxes aside from HST.
Delivery Fees: Costs associated with the delivery of physical goods.
Service Fees: Additional charges for services rendered, such as maintenance or installation fees.
Miscellaneous Charges: Any other fees or charges that do not fall into the above categories.

5. Payment Summary

This section summarizes the total amount due:

Subtotal: The total amount before any discounts, taxes, or additional charges.
Total Discounts: The sum of all discounts applied (if applicable).
GST/HST: The GST/HST taxes applied.
PST: The PST tax applied
Total Amount Due: The final amount you need to pay after adding taxes and any additional charges and subtracting discounts. Currency required for payment is also shown.
Interest Charges: The amount of interest charged per month.

How to Read Your Statement

Understanding the key components of your statement can help you manage your outstanding payments and unpaid balances. Below, we have outlined the key components of a McDougall Energy Customer Statement. Please note: some statements may vary. For billing inquiries, please contact the Credit Department at 1 (877) 849-2588.

Understanding the Key Components of Your Statement

1. Header Information

Customer ID: A unique identification number for the customer
Name: Customer Name
Date: This is the date on which the statement was generated.
Billing Inquiries: McDougall Energy Credit phone number
HST #: McDougall Energy’s HST number.
Page: Number of pages within the document.
Vendor Information: The name, address, and contact details of the service provider or seller.

2. Important Messages

3. Statement Body

The body of the statement will itemize all unpaid invoices and unapplied payments or credit memos on the account.

Date: The date of the document listed. Ie: Invoice, payment, or credit memo date.
Doc. Type: The type of document of the associated line item. Ie: Invoice, payment, or credit memo.
Ref. Nbr.: The reference number associated with the document. Ie: Invoice number, payment, or credit memo.
Ext. Ref. Nbr.: The order number associated with the line item.
Location: The delivery address of the order. Note: a statement may include multiple orders at a specified delivery (ship to) address or multiple orders at different delivery (ship to) addresses. Orders will be grouped by the associated delivery (ship to) address.
Orig. Amount: The original amount of the associated document (ie: invoice, payment, or credit memo).
Amount Due: The amount due on the document (ie: invoice, payment, credit memo). This number may differ from the original amount due to partial payments made or interest incurred.
Balance: The running balance associated with the line item.

4. Invoice Aging Amounts

This section may vary by customer.

For general Customer Statements, the invoice aging amounts table will show the current, past due, and amount due for the account, as well as the interest charged per month on unpaid balances.

For customers on McDougall Energy’s Equal Budget Billing Program for heating oil or propane, this section will provide your annual renewal details and payment amount according to your specified payment schedule. The Equal Budget Billing Program runs annually from September to June.

5. Payment and Billing Information

6. Customer Information

Residential

Commercial

Retail Fuel

Our Company

Billing

Invoices

Payment Options

Statements

How to Read Your Invoice

Understanding the Key Components of Your Invoice

How to Read Your Statement

Understanding the Key Components of Your Statement

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